If a qualifying deposit is refunded, the safest assumption is that any raffle entry linked to that deposit may be cancelled or treated as ineligible, unless the promotion’s written terms say otherwise. The Pokies does not publish a clearly verifiable raffle-entry policy in the available material, so players should check the offer terms, keep refund records and ask pokies net support before relying on an entry or prize.
What a refunded qualifying deposit usually changes
A qualifying deposit is normally the event that makes a promotional reward available. If that deposit is later reversed, refunded or charged back, the original condition may no longer be satisfied. That does not prove that The Pokies will remove a raffle entry, because the current raffle rules are not available for confirmation, but it is a strong reason not to treat the entry as secure.
The Pokies terms should decide eligibility
Look for wording about refunded deposits, cancelled transactions, chargebacks, bonus abuse and promotional eligibility. A raffle may define a qualifying deposit as one that remains successfully processed, rather than one that was merely attempted. If the terms are silent, ask for a written answer before the draw. Save the promotion page, the deposit receipt and the refund confirmation.
| Account event | What can be confirmed |
|---|---|
| Deposit completed | The account may meet a deposit condition, depending on the offer. |
| Deposit refunded | The original qualifying condition may no longer apply. |
| Bonus forfeited | The Pokies states that forfeiting a bonus removes bonus money and its winnings. |
| Raffle terms unavailable | The effect on an entry cannot be confirmed from the published material. |
How to check whether the entry was removed
Do not rely only on a disappearing balance or an account message. Promotional entries may be recorded separately from cash and bonus balances. Check the promotion area, messages, email confirmations and transaction history. Take dated screenshots before and after the refund, including the entry number if one was issued.
Ask The Pokies support a precise question
Contact The Pokies support through the available channel and describe the transaction plainly: deposit date, amount, refund date, promotion name and entry reference. Ask whether the entry remains valid, whether it can win, and whether a replacement entry is available. Request the answer in writing so the response can be compared with the promotion terms.
- Record the qualifying deposit amount and transaction ID.
- Record why the deposit was refunded and who processed it.
- Save the raffle conditions in force when the deposit was made.
- Ask for the exact rule covering refunded or reversed deposits.
- Do not make another deposit simply to restore eligibility.
Why bonus and deposit records matter
The Pokies has used different published versions of its welcome offer. One version described a 100% match up to A$500 with a minimum A$20 deposit and 30x wagering, while another described up to A$250, a A$30 minimum and 40x wagering. These differences show why a general statement about a bonus or raffle cannot replace the terms attached to your particular offer.
Do not confuse a refund with bonus forfeiture
A refunded deposit and a forfeited bonus are separate account events. The published material says withdrawals are not allowed while an active bonus remains incomplete, unless the player forfeits it. It also says forfeiture removes the bonus and its winnings. That rule does not itself explain what happens to a raffle entry, so do not assume the outcomes are identical.
| Published promotion detail | Version reported |
|---|---|
| No-deposit offer | A$10 after mobile-number verification, with 40x wagering. |
| Welcome match version one | 100% up to A$500, A$20 minimum deposit and 30x wagering. |
| Welcome match version two | 100% up to A$250, A$30 minimum deposit and 40x wagering. |
| Reload promotions | Published daily offers generally carried 40x playthrough. |
Refunds, withdrawals and account checks
A refund can trigger extra questions about the payment method, especially if the account later requests a withdrawal. The published banking information says withdrawals use Australian bank transfer, while deposits can use Visa, Mastercard, cryptocurrency and, in earlier cashier material, PayID. The withdrawal form requests details such as the account name, account number and BSB.
Keep payment details consistent
The terms state that a card or payment method should be in the player’s own name unless support agrees otherwise. Keep bank records and refund notices that show the same name. Identity checks may be requested before payout, even though one site statement says verification is not needed in most cases. A raffle dispute and a payment review may therefore overlap.
What to do before accepting a raffle prize
Before treating an entry as active, confirm three points: the deposit was not reversed, the promotion still applies to your account and the entry has not been cancelled. If the operator cannot explain the rule clearly, avoid sending further money to chase eligibility. An offer associated with the pokies promo code or a bonus should be assessed by its written conditions, not by promotional wording alone.
Australian players should also remember that The Pokies is an offshore service, not an Australian-licensed online casino. ACMA issued a formal warning to Digibrite S.R.L. in September 2025, and 56 related domains appeared on the blocked-domain list on 18 September 2026. That legal and operational background makes careful record-keeping especially important.
Conclusion: confirm the rule before relying on an entry
There is no verified published rule confirming that a The Pokies raffle entry survives a refunded qualifying deposit. Treat the entry as conditional until support confirms otherwise in writing. Preserve the promotion terms, payment evidence and entry details, and avoid using a the pokies promocode or making another deposit merely to replace an uncertain entry. Clear records give you the strongest basis for resolving the issue.